The first step in the process is to book your private one-on-one consultation with your local Pawsome representative or by calling us on 1800 GOPAWS. Together we will arrange a convenient time to visit you and your pet(s) at home.
This no-obligation free consultation (dog walking and in-home pet visits) lasts approximately 30 minutes. During this time we will discuss your specific needs and requirements, as well as address any questions or concerns you may have. Your Pawsome carer will gather important information and get acquainted with your pet(s) to ensure we design and provide the very best personalised service and care.
We will also take you through registration paperwork in preparation for booking and discuss how we obtain access to your dog. For pet visits or regular walking of your dog, we will arrange to hold a set of keys to the property. Don't worry – these are kept in safe hands with no way of identifying your property to them. We also offer a key holding service, if you accidentally lock yourself out between 8am-6pm we will come let you in as soon as we can.
We carry Public and Product Liability insurance, this means pets in our care are fully covered. All pet carers are experienced, undergo thorough police checking, and are constantly monitored in the field.
Depending on the severity – safety first for Pawsome pets and their carers. We won’t walk dogs in heavy rain, thunderstorms or extreme heat. You will not be charged should weather intervene and Pawsome Pet Services makes the decision not to walk dogs for safety reasons.
For Dog Walking – please provide your dog’s collar and/or harness and wet weather coat (if you have one). We will bring our own leashes.
For Home Visits – please provide food and water bowls. We will follow your lead on its diet, routine and serving size. Please ensure you leave more food than necessary just in case your holiday is extended.
Although you're unlikely to experience any issues, it's best to prepare for them – we will therefore agree an emergency plan upon registration. At all times we carry emergency contact numbers and should there be an emergency, your Pawsome pet carer will decide the best course of action: after notifying you immediately of the issue, he/she will proceed either straight to the nearest veterinarian or, if possible, go to the pet's own veterinarian.
We recommend two visits per 24hr period, simply for added comfort with morning and evening feeding depending on your routine. However, we can arrange extra visits and longer visit times if necessary. Bearing in mind, this will slightly increase the daily rate.
Whilst we take every precaution to keep your dog secure, we will also place a Pawsome tag with contact numbers clearly visible on your dog’s collar, just in case they are an escape artist. In early evenings when it’s getting darker we will attached an LED light to your pet’s collar so we can easily spot them playing with other dogs.
During car transfers, all dogs will be safely secured with a car harness.
- Please make sure your dog has a current registration and ID tags (microchipping) and maintain all vaccinations.
- Ensure your dog or cat’s latest worming, flea and tick treatments are up to date (please reach out to us if you need help administering these).
- Make us aware of your home security operations and where you dispose of pet waste.
The walks take place in a variety of local areas, all of which are picked to provide some great places to exercise your dogs. We only go to council approved off-leash dog parks (that helps provides safety), away from roads and fenced so the dogs can run freely and enjoy themselves.
Group walks last 60 minutes – travel to and from the walk area isn't included in the 60 minutes so your dog will get a full hour of fun and exercise.
When we return your happy and tired dog any dirty paws will be wiped clean, poochy towel-dried if a little wet, water bowls replenished with fresh water, poops scooped and disposed of, and any lights and radios you wish to have turned on. Leaving your pet feeling safe, secure and ready for a nap.
Placing your animals in kennels and catteries can be expensive for you and very stressful for your pet. Pawsome will provide you with peace of mind, knowing that your pet(s) can maintain their normal routine at home, are safely looked after, properly exercised and above all happy and loved.